|
|
HOME |
|
°Ë»ö°á°ú |
|
|
|
|
°Ë»ö°á°ú ÃÑ 2°³ÀÇ ÀÚ·á°¡ ÀÖ½À´Ï´Ù. |
|
|
¼ºêÄ®À» ÀÌ¿ëÇÑ ½ºÅ¸¹÷½ºÀÇ Ç°ÁúÃøÁ¤ ¹× °³¼±¹æ¾È
(1,800¿ø, 10 Page)
¥°. ¼·Ð
1. ±â¾÷¼±Á¤ÀÌÀ¯ ¹× ¼Ò°³
1) ¼±Á¤ÀÌÀ¯
2) ½ºÅ¸¹÷½º ¼Ò°³ ¹× ¿¬Çõ (Á¶»ç´ë»ó±â¾÷)
3) ºñ±³´ë»ó±â¾÷ (´ÙºóÄ¡)
¥±. º»·Ð
1. SERVQUAL ÀÌ·Ð ¼Ò°³
2. SERVQUAL ..
µî·ÏÀÏ: 2010.04.23 | µî·ÏÀÚ: chltkdwo
|
|
|
|
|
|
¼º°øÀûÀÎ ¼ºñ½ºÇ°Áú ¼º°ø»ç·Ê
(1,700¿ø, 11 Page)
¼ºñ½º Ç°ÁúÃøÁ¤ ôµµ
- SERVQUAL, 3P mix, Gap model
¼ºñ½º Ç°ÁúÀÇ ¼º°ø»ç·Ê
- SAS (Scandinavian Airlines System)
- ¸®Ã÷Įư È£ÅÚ
- ½ºÅ¸¹÷½º
µî·ÏÀÏ: 2009.11.25 | µî·ÏÀÚ: rappermgk
|
|
|
|
|
1
|
|
|
|
|
|
|
|
|